Returns & Refunds Policy

Because our products are intimate items, we can only accept returns under strict conditions. Please read this page before ordering.

Manufacturing Defects

If your doll arrives with a manufacturing defect (tears, joint failure, wrong options), report it within 7 days of delivery with photos or video. We will arrange a repair, replacement or refund after verification with the factory.

Change of Mind

We cannot accept returns for change of mind, and we cannot resell returned intimate products. Custom-made orders are final once production starts.

Cancellations

In-stock orders can be cancelled for a full refund before shipment. Custom orders can be cancelled within 48 hours of payment; after production begins, cancellations are charged 30% of the order value.

Damaged in Transit

If the shipping box arrives visibly damaged, photograph it before opening and report within 48 hours. We will file a carrier claim and resolve it with you directly.

Refund Processing

Approved refunds are issued to the original payment method within 7-14 business days after verification.

Questions about this policy? Email support@joylovedolls.com — we answer every message personally.